Holly & Amber — Bring the Magic Home

At Holly & Amber, we want you to shop with confidence. We are committed to providing quality products, helpful customer service and a straightforward returns process.

Please read our returns, refunds and product guarantee terms below.

1. 14-Day Returns

If you change your mind about your purchase, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

To exercise this right, please contact us at support@hollyeamber.com within the 14-day cancellation period.

Once you have notified us of your decision to cancel, you have a further 14 days to send your item back.

You may inspect the product as you would in a physical shop. However, we may make a reasonable deduction from your refund if the item has been handled beyond what is necessary to establish its nature, characteristics and functionality.

2. Our 60-Day Product Guarantee

Every Holly & Amber product comes with our 60-Day Product Guarantee, starting from the date of delivery.

This additional guarantee covers manufacturing defects and product faults arising under normal, intended use.

If your product develops a covered fault within 60 days, please contact our customer support team with your order number and a description of the issue.

Depending on the circumstances, we will arrange an appropriate repair, replacement or other remedy.

This guarantee does not cover damage caused by accidental misuse, improper handling or normal wear and tear.

Our 60-Day Product Guarantee is provided in addition to your statutory consumer rights and does not limit or replace those rights.

3. Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible at support@hollyeamber.com.

Please include your order number and a description of the issue. Photographs may help us resolve your request more quickly.

Under the UK Consumer Rights Act 2015, customers have statutory remedies for faulty, misdescribed or unsatisfactory goods. These may include a refund, repair or replacement, depending on the circumstances.

Where goods are faulty or incorrect, we will cover reasonable return postage costs or arrange an appropriate return method.

4. How to Request a Return

To request a return:

1. Email support@hollyeamber.com.

2. Include your order number and the item you wish to return.

3. Tell us whether you are cancelling your purchase or reporting a product issue.

4. We will provide the appropriate return address and instructions.

Please contact us before sending your parcel so we can help ensure it reaches the correct returns location.

Returns address: [INSERT VALID RETURNS ADDRESS]

5. Return Shipping Costs

For change-of-mind returns under the 14-day cancellation right, customers are responsible for direct return postage costs.

If you are returning a faulty, damaged or incorrect item, Holly & Amber will cover reasonable return costs where required by law.

We recommend keeping proof of postage until your return has been processed.

6. Refunds

If you exercise your statutory right to cancel, we will refund the amount paid for the returned goods, including any eligible standard delivery charges.

Refunds will be issued without undue delay and no later than 14 days after we receive the returned goods or receive evidence that you have sent them back, whichever is earlier.

Refunds will be made to your original payment method unless otherwise agreed.

For faulty goods, refunds and other remedies will be provided in accordance with your statutory consumer rights.

Your bank or payment provider may take additional time to display the refund in your account.

7. Order Cancellations

If you wish to cancel an order before dispatch, please contact us as soon as possible.

If your order has already been dispatched, your statutory cancellation rights will still apply where eligible.

8. Your Statutory Rights

Nothing in this policy affects your statutory rights under applicable UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Our commercial 60-Day Product Guarantee is separate from these statutory rights.

9. Contact Us

If you have any questions about returns, refunds or our product guarantee, our customer support team will be happy to assist.

Holly & Amber

Email: support@hollyeamber.com

Phone: +44 7393 979591

Website: https://hollyandamber.co.uk/

10. Model Cancellation Form (Optional)

If you wish to cancel your order under your statutory cancellation rights, you may use the following form or simply contact us by email.

To: Holly & Amber — support@hollyeamber.com

I hereby give notice that I cancel my contract of sale for the following goods:

Order number:

Product(s):

Ordered on:

Received on:

Customer name:

Customer address:

Date:

Holly & Amber — Bring the Magic Home.